Privacy Policy

Effective Date: March 1, 2026

Last Updated: March 1, 2026

1. Introduction

Partners Dog School ("Partners Dogs," "we," "us," or "our") operates the website located at partnersdogs.com and its subdomains. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit our website, use our services, enroll in training programs, or interact with us in any way.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information You Provide Directly

• Contact information: name, email address, phone number, and mailing address
• Dog information: your dog's name, breed, age, weight, health history, behavioral history, and vaccination records
• Account information: username, password, and profile details when you create an account
• Payment information: credit card number, billing address, and other financial information necessary to process transactions (processed securely through our payment provider)
• Program enrollment data: training program selections, scheduling preferences, pickup/drop-off details, and emergency contacts
• Communications: messages you send us through contact forms, email, phone, or chat
• Quiz and assessment responses: answers you provide in our training recommendation quiz or behavioral assessments

Information Collected Automatically

• Device and browser information: IP address, browser type and version, operating system, device type, and screen resolution
• Usage data: pages visited, time spent on pages, click patterns, referring URLs, and navigation paths
• Cookies and similar technologies: see Section 5 below for details
• Location data: approximate geographic location based on IP address

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our dog training, daycare, boarding, and related services
• Process enrollments, reservations, and payments
• Communicate with you about your dog's training progress, appointments, and service updates
• Send you promotional materials, newsletters, and offers (with your consent, where required)
• Recommend appropriate training programs based on your dog's needs
• Coordinate Dog School Bus pickup and drop-off logistics
• Respond to your inquiries and provide customer support
• Analyze website usage to improve our content and user experience
• Comply with legal obligations and protect our rights

4. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• Service providers: third-party companies that help us operate our business, including payment processors, email service providers, and customer relationship management platforms
• Veterinary professionals: when necessary for your dog's health and safety while in our care
• Legal authorities: when required by law, subpoena, or legal process, or to protect the safety of our clients, animals, staff, or the public
• Business transfers: in connection with a merger, acquisition, or sale of all or a portion of our business

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to provide and improve our services. These include:

• Essential cookies: necessary for the website to function properly (e.g., session management, security, cookie consent preferences)
• Analytics cookies: help us understand how visitors interact with our website so we can improve it
• Marketing cookies: used to deliver relevant advertisements and measure campaign effectiveness

You can manage your cookie preferences using the cookie consent banner displayed when you first visit our site, or by adjusting your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Third-Party Services

Our website uses the following third-party services that may collect information about you:

• HubSpot: we use HubSpot for our website hosting, customer relationship management, email marketing, and analytics. HubSpot's privacy policy is available at legal.hubspot.com/privacy-policy.
• Google Fonts: our website loads fonts from Google Fonts, which may log your IP address. Google's privacy policy is available at policies.google.com/privacy.
• YouTube / Vimeo: we embed video content from YouTube and Vimeo. When you play a video, these services may collect data according to their own privacy policies.
• Payment processors: payment transactions are handled by third-party payment processors that comply with PCI-DSS standards.

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, maintain our business relationship with you, comply with legal obligations, resolve disputes, and enforce our agreements. Dog training records may be retained for an extended period to support ongoing training and behavioral tracking.

8. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights Under California Law (CCPA/CPRA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):

• Right to know: you may request details about the categories and specific pieces of personal information we have collected about you
• Right to delete: you may request that we delete personal information we have collected from you, subject to certain exceptions
• Right to correct: you may request that we correct inaccurate personal information we maintain about you
• Right to opt out of sale/sharing: we do not sell or share your personal information for cross-context behavioral advertising
• Right to non-discrimination: we will not discriminate against you for exercising your privacy rights

To exercise any of these rights, please contact us using the information in Section 12 below.

10. Your Rights Under GDPR (European Users)

If you are located in the European Economic Area (EEA) or the United Kingdom, you have additional rights under the General Data Protection Regulation (GDPR), including:

• The right to access, rectify, or erase your personal data
• The right to restrict or object to processing
• The right to data portability
• The right to withdraw consent at any time
• The right to lodge a complaint with a supervisory authority

Our legal basis for processing your personal data includes: performance of a contract, legitimate interests, compliance with legal obligations, and your consent.

11. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will take steps to delete that information promptly. If you believe we have collected information from a child under 13, please contact us immediately.

12. Contact Us

If you have questions about this Privacy Policy, wish to exercise your privacy rights, or have concerns about how we handle your information, please contact us at:

Partners Dog School
Email: privacy@partnersdogs.com
Phone: (480) 595-6700
Mailing Address: Partners Dog School, Scottsdale, AZ

13. Changes to This Policy

We may update this Privacy Policy from time to time. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, notify you by email or through a notice on our website. We encourage you to review this policy periodically.